Meet the Peter Pal Team

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Teamwork makes the dream work

At Peter Pal, we pride ourselves in delivering a collaborative and comprehensive service that is unparalleled by any other library supplier in the industry and that is only made possible with the hard work and dedication of our vast and passionate team.

Meet the Peter Pal Team

Steve Pal


Managing Director

In 2021 Peter Pal celebrated 40 years of service to Australian and New Zealand public libraries and has been 100% family owned since its inception in 1981. Steve Pal has led the family company since 2001. Over the past 20 years he has seen the company grow to become an industry leader in the supply of library materials, whilst maintaining the integrity of being a family-owned company that continues to support the community and the sustainability for future generations to come.

Anne-Maree Hapgood


General Manager

Peter Pal’s management team have more than 15 years of experience with Peter Pal. This long-term consistency of direction, ownership, and management has meant that Peter Pal’s clients benefit from a deep and broad understanding of their needs and the shelf-ready operations necessary to satisfy them. The direction and support Anne-Maree provides to the management team ensures that company resources and libraries’ unique needs are all taken into consideration in order to satisfy and exceed all of Peter Pal’s client expectations.

Rachael Buetner


Client Services Team Leader

Rachael leads a team of 7 Selectors and 7 Ordering Team members which, together, make up our Client Services team.

Our team of highly skilled Selectors are responsible for ensuring your budgets are met and your collection is thriving. Their focus is on high borrowing rate titles and diversity throughout client collections. This looks different for each library service, so our Selectors take a partnership approach and collaborate with you to create a world-class library collection that suits client interests and borrowing trends. The Selecting Team is comprised of 2 Adult Fiction Specialists; 2 Adult Non-Fiction Specialists; 2 Junior/Young Adult Specialists and 1 Specialist in AV, Large Print, Music Scores, Literacy and Reference materials.
Our diligent Ordering Team are responsible for the timely placement of orders with local and international suppliers, as well as following up on back-orders to ensure clients receive their orders on-time with no effort required on their end. This team also oversees On-Order records which allow library clients to see titles on-order and allows reservations to be placed in advance, providing a seamless library patron experience. The Ordering Team is comprised of 3 On-order record team members, 2 Purchasing team members and 2 responsible for ordering.

Katrina Bailey


Operations Manager

Katrina leads a team of 14 cataloguers, 2 Inventory and 9 Warehouse Team Members

Our team of professionally trained Cataloguers range in experience from 6 months to over 20 years. Our Cataloguers create original and copy MARC records, search, and edit customer LMS records and match information from titles to world renowned Library sources. Each cataloguer manages multiple customers, prioritizes standing orders, urgent items and customer requests and follows tight schedules to ensure consistent workflow. To encourage library specific specialization, each cataloguer focuses on a handful of library services, enabling them to intimately understand their unique cataloguing specifications, which translates into an accessible and easy to navigate collection LMS.
Our experienced Warehousing and Inventory Team is comprised of 11 diligent staff. Our inventory team are responsible for finalizing the steps taken by our End-Processing team and ensuring consistent workflow through to our warehousing department. Within the warehouse team are Receiving and Despatch. Receiving are responsible for unpacking and receipting stock received at Peter Pal. They are also responsible for flagging any damaged or missing items with our trained claims specialist, to ensure we are able to deliver what is promised to our clients. Despatch is responsible for packing stock according to library specifications to ensure the safe and prompt delivery of materials direct to Library branches.

Brydie Genrich


Accessioning Team Leader

Brydie leads our highly skilled team of 13 Accessioning Assistants

It is the responsibility of the Accessioning team to apply the information captured in the cataloguing process on to each copy of each title. They then allocate reservations placed by library customers and allocate copies to specific library branches according to the individual needs and borrowing patterns of our clients. Once item holdings are complete, this team uploads the full MARC records to each LMS and puts the finishing touches on each book, including spine labels, RFID tags and additional labels. Each Accessioning Assistant is cross trained across multiple libraries to ensure the continuous flow of work through the building and the prompt delivery of materials to our clients.

Julie Bills


Processing Team Leader

Julie leads a team of 30 experienced and professional Processors.

Julie leads a team of 30 experienced and professional Processors. The end-processing team have decades of experience in providing sustainable, high quality covered and secured books to libraries and can label and protect your books to your library service’s unique specifications. The extensive and notable end-processing knowledge and experience in this team ensures the highest quality product for your library service.

Michael Burke


Applications and Infrastructure

Michael leads a team of 4 skilled Application and infrastructure personnel.

Michael leads a team of 4 skilled Application and infrastructure personnel. The tireless dedication of this team ensures efficient systems and processes are accessible to all staff at all times. This team is onsite and is responsible for providing technical support throughout the company to ensure workflow continues steadily and without interruption, in an efficient and prompt manner. This team is also responsible for administering software systems and hardware and maintaining servers and databases. This team also monitors Electronic Data Interchange (EDI) orders and invoices to and from customers and suppliers.

Ian Roberts


Software Development

Ian leads a team of 5 experts in software development.

Ian leads a team of 5 experts in software development. This team systematically writes, builds, and tests original software that is purpose-built specifically for Peter Pal operations with the goal of streamlining as many processes as possible. These purpose-built programs free up the time of staff so we can focus on providing a seamless client experience for that of library services partnered with Peter Pal. The efforts of this team are paving the way for the future of this company and the way we operate in the library supplier industry.

Contact us

Ph: +61 7 3806 1155
Fax: +61 7 3806 1455
Email: enquiries@peterpal.com.au

48-50 Commercial Drive
Shailer, Park Qld, 4128
Australia